Effective Date: 12/04/2025
Website: https://escrow.zeenotech.com
Operated By: Zeeno Tech

1. Acceptance of Terms

By accessing or using escrow.zeenotech.com, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional policies posted on our platform. If you do not agree, please do not use our services.

2. Services Offered

Zeeno Tech Escrow provides a secure platform to facilitate transactions between Service Providers and Clients. We hold funds in escrow and release them based on agreed milestones or upon completion of the service, as confirmed by both parties or via dispute resolution.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account is your responsibility.

  • Users must be at least 13 years old.

  • You must provide accurate and complete information during registration.

4. Payment Terms

  • All payments are processed via trusted third-party gateways (e.g., Razorpay, Stripe).

  • Payment is held in escrow until service confirmation or milestone approval.

  • Zeeno Tech charges a platform/service fee (if applicable) for facilitating the transaction.

5. Refund & Cancellation

Refunds are governed by our Refund Policy. Refunds may be granted in cases of non-delivery, cancellation by mutual agreement, or based on the outcome of a dispute.

6. Dispute Resolution

In the event of a disagreement between parties:

  • Either party may initiate a dispute via our platform.

  • Our internal support team will review and mediate the case within a reasonable timeframe.

  • The final decision will be binding and may involve partial or full refund distribution.

7. Prohibited Activities

Users agree not to:

  • Use the platform for illegal, fraudulent, or abusive purposes.

  • Circumvent the escrow mechanism.

  • Misrepresent themselves or their services.

Violation may result in account suspension or legal action.

8. Limitation of Liability

Zeeno Tech is not liable for:

  • Service quality provided by any user

  • Any direct or indirect loss incurred from user interactions

  • Delays or issues caused by third-party payment processors

We only act as a neutral facilitator for escrow-based payments.

9. Termination

We reserve the right to suspend or terminate any user account found in violation of these terms or our platform policies.

10. Changes to Terms

We may update these Terms of Service at any time. All changes will be reflected on this page with an updated date.

11. Contact Information

For any questions or concerns regarding these terms:

📧 Email: escrow@zeenotech.com
📞 Phone: +91 22 6962 2463
🌐 Website: https://escrow.zeenotech.com