Effective Date: 12/04/2025
Website: https://escrow.zeenotech.com

1. Introduction

Zeeno Tech is committed to providing a secure and professional environment for online service-based transactions. These rules are designed to maintain integrity, trust, and a productive experience for all platform users.

2. General Rules

  • All users must provide accurate and up-to-date profile information.

  • Fake accounts, impersonation, or misrepresentation is strictly prohibited.

  • Any form of fraud, scamming, or misuse of the platform will result in permanent suspension.

  • Communication must remain professional and respectful at all times.

  • We reserve the right to suspend or terminate accounts that violate platform rules or local laws.

3. Service Provider Guidelines

  • Deliver quality work as promised and within agreed timelines.

  • Maintain clear communication with clients.

  • Avoid direct payments outside the platform to protect both parties.

  • Do not accept projects you are not capable of completing.

4. Client Guidelines

  • Make payments through official escrow only.

  • Do not request free or sample work for commercial use.

  • Provide clear requirements and approve milestones honestly.

  • Use dispute resolution fairly if issues arise.

5. Escrow & Transaction Rules

  • All payments are held in escrow until services are completed and approved.

  • Funds will only be released once both parties agree or after system-defined confirmation period.

  • Any attempt to manipulate the escrow process will result in immediate action.

6. Confidentiality & Data Protection

  • Do not share sensitive data or personal information with other users without necessity.

  • Respect intellectual property rights — don’t copy or resell work that doesn’t belong to you.

7. Reporting & Resolution

  • If you experience abuse, fraud, or unprofessional conduct, report it immediately to our support team.

  • We review each report seriously and maintain full confidentiality.

8. Rule Violation Consequences

Violating company rules may result in:

  • Warning or account restriction

  • Temporary or permanent suspension

  • Legal action if required

9. Contact & Support

For queries regarding platform rules, contact:

📧 Email: escrow@zeenotech.com
📞 Phone: +91 22 6962 2463