Effective Date: (15/02/2026)
Refund is applicable only under specific conditions.
Buyer cancels before service delivery (if seller agrees)
Dispute resolved in buyer’s favor
Transaction fails due to technical error
Buyer confirms delivery and funds released
Buyer fails to respond within the deadline
Fraud or policy violation detected
Refund processing may take 3 to 10 working days depending on payment method.
Users may cancel escrow transaction only if:
Work/service not delivered yet
Both parties agree OR admin dispute resolution approves cancellation
Once funds released, cancellation is not possible.
Zeeno Escrow monitors suspicious activity and may:
Freeze transactions
Request identity verification
Block account permanently
Any attempt of money laundering or scam will be reported to authorities if needed.
Support is available via:
📧 care@zeenotech.com
📞 +91 022 6962 2463
